Our Technology

Efficient and uninterrupted service delivery is a
promise we make to all our clients. We embrace
the latest global advances in CX connectivity and
BPO redundancy.

Robust Infrastructure
  • Our entire network is based on top-of-the-line Cisco switches and routers.
  • Our Internet connections are supplied from separate sources to ensure failsafe availability and redundancy
  • Our power generators and dedicated UPS (uninterruptible power supply) farm can provide backup power for entire centers.
  • Our system architecture is built around high availability and redundancy to ensure fail safe service delivery.
  • We have installed and activated more than 60 digital E1s to help support complex and high volume client projects.
  • We use a distributed server architecture to further enhance redundancy and service availability.
Innovative Technology

Omni-Channel Call Management Platform

We utilize Ameyo Fusion CX to help our client brands delivered a seamless and engaging customer experience across multiple channels

  • Email (including automated responses)
  • Voice
  • Chat (including web chat, in-app chat, and messenger)
  • Social Media

Process Automation & Management System (PAMS)

PAMS is a proprietary Solex Plus application which was developed entirely inhouse. It is designed to assist our service delivery teams to effortlessly manage day-to-day operations across different client projects. PAMS is a versatile tool which allows us to automate business operation processes and helps us efficiently manage and monitor them.
Key features and capabilities include:

  • Process management
  • Processes simplification
  • Modular approach
  • Cloud-based accessibility

Digital initiatives

Live management information system (MIS) dashboards

  • Mobile Application Callback features