Saudi Electricity Company

We are proud to be chosen by the largest utility company in the Middle East to provide contact center services. On behalf of the Saudi Electricity Company, we handle over 9 million transactions annually, and assist more than 9 million SEC customers with their enquiries and requests. The project utilizes more than 500 agents, whom we train and re-train as required. Overall, we have helped SEC achieve 15% savings in contact center operating costs.