Support Plus

When customers experience issues with your product or service, the top priority and main goal are to provide immediate help and consistent answers to prevent negative feedback, product returns, or service refusal. The majority of customer support calls can be categorized as Tier 1 Support, usually basic in nature, but most common among your customers. Support Plus offers dedicated agent Technical Support on a 24×7×365 basis, allowing our clients to focus on queries that are more complex or Tier 2 and 3 Support questions.

Support Plus ensures our agents become true extensions of your team by making them knowledgeable of your products and services, and ensuring that they take a professional approach to your customer concerns. Through our own help-tree support system or integration with your Customer Relationship Management (CRM), we can assist you in bridging the gap with your customers by providing 24×7×365 Technical Support via phone, chat, and/or email.

Support Plus benefits include:

  • Accurate and timely responses ensure consistent messaging of your brand across all channels of support
  • Scalability in labor delivery, allowing you to ramp support up and down quickly and efficiently depending on your product or service seasonality
  • Improved customer satisfaction by providing customers with the extra level of attention they demand
  • Proven expertise through complex product and CRM training to our agents
  • Reduced support costs and increased employee productivity by allowing your team to focus on more complicated, Tier 2 customer inquiries.

Support Plus can be used for:

  • Basic Tier 1 Support
  • Complex Tier 2 and 3 support
  • Application Support
  • Hardware Diagnosis
  • Network Support
  • Remote Control Assistance
  • Proprietary Application support

please contact our sales team to know more about Support Plus and find out how it can be of benefit to you