sample service

Our services

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Customer Care & Retention
• Billing information
• Change of personal details
• Complaint and issue resolution
• Cross-sell and up-sell programs
• Lead generation
• Multichannel campaign execution
• Outbound customer surveys
• Product information requests

Customer Acquisition
• Cross-sell and up-sell programs
• Inbound B2B and B2C tele sales
• Lead generation
• Multichannel campaign execution
• Order taking, processing
• and catalog sales
• Outbound customer follow-up
• Product information requests

Contact Center & Business
Technology Consulting
• Contact center design
• Contact center implementation
• Technology design and selection
• Business continuity / Disaster
recovery planning
• Organizational and process design

Technical Support
• Application support
• Basic Tier 1 support
• Complex Tier 2 and Tier 3 support
• Hardware diagnosis
• Network support
• Proprietary application support
• Remote control assistance

Recruitment & HR
• Employee benefit administration
• HR management
• Payroll management
• Recruitment (sourcing, screening,
• and selection)
• Risk management (worker
compensation, and dispute
resolution)