Our proven methodology enables brands to deliver exceptional CX moments across a 24/7 multichannel environment, well supported by robust BPO solutions.
Customer Care & Retention
Billing Information
Change of personal details
Complaint and issue resolution
Cross-sell and up-sell programs
Lead generation
Multichannel campaign execution
Outbound customer surveys
Product information requests
Customer Acquisition
Cross-sell and up-sell programs
Inbound B2B and B2C tele sales
Lead generation
Multichannel campaign execution
Order taking, processing and catalog sales
Outbound customer follow-up
Product information requests
Contact Center & Business Technology Consulting
Contact center design
Contact center implementation
Technology design and selection
Business continuity / Disaster
recovery planning
Organizational and process design
Technical Support
Application support
Basic Tier 1 support
Complex Tier 2 and Tier 3 support
Hardware diagnosis
Network support
Proprietary application support
Remote control assistance
Recruitment & HR
Employee benefit administration
HR management
Payroll management
Recruitment (sourcing, screening, and selection)
Risk management (worker compensation, and dispute resolution)