Services and Solutions old

Our proven methodology enables brands to deliver exceptional CX moments across a 24/7 multichannel environment, well supported by robust BPO solutions.

Customer Care & Retention
  • Billing Information
  • Change of personal details
  • Complaint and issue resolution
  • Cross-sell and up-sell programs
  • Lead generation
  • Multichannel campaign execution
  • Outbound customer surveys
  • Product information requests

Customer Acquisition
  • Cross-sell and up-sell programs
  • Inbound B2B and B2C tele sales
  • Lead generation
  • Multichannel campaign execution
  • Order taking, processing and catalog sales
  • Outbound customer follow-up
  • Product information requests

Contact Center & Business Technology Consulting
  • Contact center design
  • Contact center implementation
  • Technology design and selection
  • Business continuity / Disaster
    recovery planning
  • Organizational and process design

Technical Support
  • Application support
  • Basic Tier 1 support
  • Complex Tier 2 and Tier 3 support
  • Hardware diagnosis
  • Network support
  • Proprietary application support
  • Remote control assistance

Recruitment & HR
  • Employee benefit administration
  • HR management
  • Payroll management
  • Recruitment (sourcing, screening, and selection)
  • Risk management (worker compensation, and dispute resolution)